Why it’s time to stop calling users “n00bs” and “1d10ts”

We’ve tried blaming users for 30 years, and it hasn’t worked. Here’s a new way – listen to them and get them on your side…

Read more: Why it’s time to stop calling users “n00bs” and “1d10ts”

Story added 10. October 2017, content source with full text you can find at link above.