Resolved: Outage RoomGear is partially unavailable

This issue has been resolved, and RoomGear has been restored to normal functionality.

Original Alert:
Penn State IT continue to troubleshoot the issue with the vendor and are working to restore service as quickly as possible.

PEOPLE AND LOCATIONS IMPACTED:
Some students at all Penn State locations.

IT SERVICE(S) IMPACTED:
RoomGear is partially unavailable.

DATE AND TIME:
Issue began at 3:39pm ET on 02/16/19.

NOTES:
Devices that have previously been added are unaffected by the issue. Devices cannot be added or deleted at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1058290

More information: Resolved: Outage RoomGear is partially unavailable