Resolved: Virtual Desktop Infrastructure (VDI) is unavailable

This issue has been resolved, and the VDI service has been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
All staff at all Penn State locations who use VDI

IT SERVICE(S) IMPACTED:
Virtual Desktop Infrastructure (VDI) is unavailable

DATE AND TIME:
Issue began at 6:30AM ET on 09/10/2018

NOTES:
There is no workaround for this issue.
Faculty, students, and staff that do not use VDI are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

INCIDENT #: INC0928550

Public contact for this alert:
IT Service Desk, itservicedesk@psu.edu or 814-865-HELP

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

More information: Resolved: Virtual Desktop Infrastructure (VDI) is unavailable