HP tells cybersecurity customers to focus on people and processes

To protect themselves against cyberattacks, organizations should focus more on training their employees and improving their internal processes instead of buying new technology, according to one tech vendor.

Yet, businesses and government agencies often focus on the next “silver bullet” product, unaware that most cybersecurity problems stem from flawed procedures and human error, said Art Gilliland, senior vice president and general manager for Hewlett-Packard’s software enterprise security products.

“This is hard for a product guy to say out loud to an audience, but invest in your people and process,” Gilliland said at HP’s Software Government Summit in Washington, D.C. “The first thing that always gets negotiated out of every [security software] contract is the training and the services.”

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