Kaspersky: Great product, dreadful installation/upgrade process

In the earliest days of the Web, I used to urge companies to force their developers to test all their sites on the slowest dial-up connections rather than on their enterprise T3 connections. My thinking was that if developers saw things through their users’ eyes, they would be more careful about making sure their sites were fast loading. That problem has gone away, but I have a similar message today about product updates and installations: Have your developers watch ordinary people using ordinary tech support try to install them.

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