Popular messaging apps present real enterprise threat

Today’s mobile device owners commonly use messaging apps to send selfies, command bots to order takeout and collaborate with their coworkers — sometimes simultaneously, and oftentimes via the same app. Nothing in particular precludes messaging apps such as WhatsApp, Facebook’s Messenger, Skype or Telegram from being used for work, play and everything in between. However, these consumer-focused apps are becoming the de facto software for corporate communication, and IT professionals have good reason for concern.

As the distinction between enterprise and consumer messaging apps blurs, IT’s needs and responsibilities are increasingly at odds with those of the workers it supports. Such a disparity can hinder workplace productivity and effective IT management.

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